Employee Experience: Onboard, Engage and Develop

Day 1 (01 July 2024)

Module 1: Customer-Centricity Mindset          

• What is customer-centricity?
• What does a customer-centric organization look like?
• Who is your customer?
• Moment of Truth & Employee Journey Map

Module 2: A New Hire’s Journey           

• The Transition from Job-Seeker to Employee
• Purpose of an Onboarding Plan
• The Onboarding Process – Pre-Arrival, Orientation, First Day, First Week, First Month
• The Importance of Social Integration

Module 3: Getting the First 90-Day Plan Right

• Recognize what is essential for an employee to understand within the first 90 days
• The Regular “Check-Ins”
• Manager’s role in Performance Progress Review
• To Confirm or Extend Probation – a manager’s dilemma

Module 4: Key Drivers of Employee Engagement           

• Define employee engagement and its importance.
• Explain the role of HR in fostering employee engagement.
• The 3R’s Engagement Model
• Identify the factors that contribute to employee engagement.
• Discuss the role of effective communication, recognition, and feedback.
• Explore the impact of leadership, company culture, and work environment on engagement.

Day 2 (02 July 2024)

Module 5: Measuring Employee Engagement

• Introduce various methods for assessing employee engagement (e.g., surveys, focus groups, one-on-one interviews).
• Discuss best practices for collecting and analyzing employee feedback.
• Review key engagement metrics and their interpretation.          

Module 6: Introduction to Individual Development Plan (IDP)   

• Definition and purpose of IDPs
• Importance of IDPs for personal and professional growth
• Benefits for both individual and organisation

Module 7: Creating your IDP 

• Setting goals and understanding career goals
• Identifying personal strengths and weakness
• Evaluating skills, competencies & areas of improvement
• Identifying developmental activities

EXIT TICKET: Action Planning and Commitment            

• Reflection: Key takeaway for 2-day workshop
• Crafting actionable strategies and eliciting commitment for the future

Get more details at www.nationaltrainingweek.gov.my.